Terms of service
Terms of Service
OVERVIEW
Welcome to Pet City Houston.
These Terms of Service (โTermsโ, โTerms of Serviceโ, or โAgreementโ) describe the rules, responsibilities, and conditions that apply when you access or use our website, online store, products, and related services.
Throughout this website, the terms โwe,โ โus,โ and โourโ refer to Pet City Houston.
Our store is operated through Shopify, which provides the technology platform that allows us to offer our products and services to customers.
By visiting our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not access or use our website.
SECTION 1 - WEBSITE ACCESS AND ACCOUNT RESPONSIBILITIES
By using our website, you confirm that you are legally permitted to enter into this agreement under the laws of your location.
If you create an account or provide personal information during checkout, you agree that:
- All information provided is accurate, complete, and current
- You are responsible for maintaining the confidentiality of your account information
- You are responsible for all activities performed through your account
You may not transfer, sell, or allow unauthorized individuals to use your account.
SECTION 2 - PRODUCTS AND PRODUCT INFORMATION
At Pet City Houston, we make every effort to display our products accurately.
However, please understand that:
- Product colors may appear differently depending on your screen settings
- Product images are provided for reference and may slightly vary from the actual item
- Product descriptions, availability, pricing, and specifications may change without prior notice
We reserve the right to modify, discontinue, or limit products available through our store at any time.
SECTION 3 - ORDERS AND PURCHASES
When you submit an order through our website, you are making a request to purchase the selected products.
Pet City Houston reserves the right to:
- Accept or decline any order
- Limit quantities purchased
- Cancel orders due to pricing errors, availability issues, suspected fraud, or other reasons
Your order is considered accepted only after payment has been successfully processed and order confirmation has been issued.
Please carefully review your order information before completing checkout.
Returns and refunds are handled according to our Return & Refund Policy.
Products purchased from our store are intended for personal pet care use and are not authorized for unauthorized resale.
SECTION 4 - PRICING AND PAYMENT INFORMATION
All prices displayed on our website are subject to change without notice.
The final price charged will be the price shown during checkout.
Unless otherwise stated, prices may not include:
- Shipping fees
- Applicable taxes
- Customs duties or import charges
You agree to provide accurate payment and billing information when placing an order.
By submitting payment information, you confirm that:
- You are authorized to use the payment method provided
- Your payment details are accurate
- You authorize us to charge the total amount shown at checkout
SECTION 5 - SHIPPING AND DELIVERY
We work to process and deliver orders as efficiently as possible.
However, delivery dates are estimates and are not guaranteed.
Pet City Houston is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs processing
- Events outside of our reasonable control
Once an order has been transferred to the shipping carrier, responsibility for transportation risks may transfer according to applicable laws.
Please review our Shipping Policy for additional details.
SECTION 6 - INTELLECTUAL PROPERTY RIGHTS
All content available on our website, including but not limited to:
- Brand names
- Logos
- Images
- Product descriptions
- Graphics
- Website design
- Text and materials
are owned by Pet City Houston or used with permission from applicable rights holders.
You may use our website only for personal and non-commercial purposes.
You may not copy, reproduce, distribute, modify, sell, or use any website content without prior written authorization.
SECTION 7 - THIRD-PARTY SERVICES AND TOOLS
We may provide access to third-party services, applications, or tools.
These services are provided by external providers and may operate independently from Pet City Houston.
We do not guarantee or control third-party services and are not responsible for any issues resulting from your use of such services.
You should review the terms and policies of any third-party provider before using their services.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to external websites operated by third parties.
These links are provided for convenience only.
Pet City Houston does not control and is not responsible for:
- External website content
- Products or services offered by third parties
- Privacy practices of external websites
Any transactions made through third-party websites are subject to their own policies.
SECTION 9 - SHOPIFY PLATFORM
Pet City Houston uses Shopify as our ecommerce platform.
While Shopify provides the technology infrastructure for our online store, all purchases made through our website are transactions directly between you and Pet City Houston.
Shopify is not responsible for products purchased from our store, customer service matters, or disputes related to transactions between you and Pet City Houston.
SECTION 10 - PRIVACY POLICY
Your personal information is collected, used, and protected according to our Privacy Policy.
By using our website, you acknowledge that you have reviewed and accepted our Privacy Policy.
Certain information may also be processed by Shopify and trusted service providers to complete transactions, provide services, and improve your shopping experience.
SECTION 11 - CUSTOMER FEEDBACK
If you submit reviews, comments, suggestions, photos, or other content to Pet City Houston, you grant us permission to use such content for business purposes, including marketing and improving our services.
You confirm that:
- You own the content you submit
- Your submission does not violate any third-party rights
- Your content is accurate and lawful
We reserve the right to remove content that is inappropriate, misleading, offensive, or violates these Terms.
SECTION 12 - ERRORS AND UPDATES
Occasionally, information on our website may contain errors or inaccuracies relating to:
- Product descriptions
- Pricing
- Promotions
- Availability
- Shipping information
We reserve the right to correct errors, update information, or cancel orders affected by incorrect information without prior notice.
SECTION 13 - PROHIBITED USE
You agree not to use our website for:
- Illegal activities
- Fraudulent transactions
- Unauthorized access attempts
- Uploading harmful software or viruses
- Collecting customer information without permission
- Violating intellectual property rights
- Misrepresenting your identity
We reserve the right to restrict or terminate access if these Terms are violated.
SECTION 14 - TERMINATION
We may suspend or terminate your access to our website or services if we believe you have violated these Terms.
Termination does not remove any obligations or responsibilities that occurred before termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our website and products are provided on an โas availableโ and โas providedโ basis.
While we strive to provide accurate information and quality products, we do not guarantee that:
- Website access will always be uninterrupted
- Information will always be error-free
- Products will meet every individual expectation
Certain legal rights may vary depending on your location.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Pet City Houston and its partners, employees, suppliers, and service providers are not responsible for indirect, incidental, or consequential damages resulting from:
- Website use
- Product purchases
- Service interruptions
- Third-party services
SECTION 17 - INDEMNIFICATION
You agree to protect and hold harmless Pet City Houston and its affiliates from claims, damages, or expenses resulting from:
- Your violation of these Terms
- Your misuse of our services
- Your violation of applicable laws or third-party rights
SECTION 18 - SEVERABILITY
If any part of these Terms is found invalid or unenforceable, the remaining sections will continue to remain effective.
SECTION 19 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and other posted policies, represent the complete agreement between you and Pet City Houston regarding use of our services.
SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written permission.
Pet City Houston may transfer its rights and responsibilities as necessary for business operations.
SECTION 21 - GOVERNING LAW
These Terms shall be governed by applicable federal and state laws of the United States and the jurisdiction where Pet City Houston operates.
SECTION 22 - CHANGES TO TERMS
We may update these Terms periodically.
Any changes will become effective when posted on this page.
Your continued use of our website after updates means you accept the revised Terms.
SECTION 23 - CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact us:
Pet City Houston
๐ 230 Bammel Westfield Rd
Houston, TX 77090
United States
๐ +1 281-519-4384
โ๏ธ service@auagaingo.com
Thank you for choosing Pet City Houston.
We are committed to providing trusted pet products and a safe, convenient shopping experience for pets and their families.