Privacy policy
Privacy Policy
Last Updated: July 21, 2026
At Pet City Houston, protecting your privacy and maintaining your trust are extremely important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our services, or purchase products from our online store.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to provide a secure, convenient, and personalized shopping experience.
Information You Provide Directly
When you interact with our website, we may collect information you provide when you:
- Place an order
- Create an account
- Contact customer service
- Subscribe to newsletters or promotional updates
- Participate in surveys, reviews, or promotions
This information may include:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information
- Order details
- Customer service communications
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Website activity and browsing behavior
- Pages viewed and interactions with our website
- Cookie and tracking technology data
This information helps us improve website performance and provide a better shopping experience.
2. How We Use Your Information
Pet City Houston uses collected information for the following purposes:
Order Processing & Customer Service
We use your information to:
- Process and fulfill orders
- Confirm purchases
- Provide shipping updates
- Respond to customer inquiries
- Handle returns, refunds, and support requests
Website Improvement
We analyze customer interactions to:
- Improve website functionality
- Enhance product selections
- Understand customer preferences
- Create a better shopping experience
Marketing Communication
If you choose to receive promotional messages, we may use your information to send:
- New product announcements
- Special offers
- Promotions
- Updates about our services
You may unsubscribe from marketing emails at any time.
Security & Fraud Prevention
We may use information to:
- Detect suspicious activity
- Prevent fraudulent transactions
- Protect customers and our business
- Maintain website security
3. Protecting Your Information
We take reasonable measures to protect your personal information.
Our security practices include:
Secure Transactions
Payment information is processed through trusted payment providers using encrypted technology designed to protect sensitive data.
Limited Access
Personal information is only accessible to authorized team members and service providers who require it to perform business functions.
Payment Information Protection
Pet City Houston does not store complete credit card details on our own servers after payment processing is completed.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share information only with trusted service providers who help us operate our business, including:
- Payment processors
- Shipping and fulfillment providers
- Website hosting services
- Customer support platforms
- Marketing and analytics providers
These partners only receive information necessary to perform their services.
5. Advertising and Analytics Partners
We may use third-party technologies such as cookies, pixels, and analytics tools to understand website activity and provide relevant advertising.
These services may collect information about your browsing activity across websites.
Examples of third-party services may include:
Meta Platforms
(Facebook and Instagram advertising services)
(Analytics and advertising services)
Information collected by these companies is handled according to their own privacy policies.
You may adjust advertising preferences through their platforms or your browser settings.
6. Cookies Policy
Pet City Houston uses cookies and similar technologies to improve your browsing experience.
Cookies are small data files stored on your device that help websites remember information and provide better functionality.
We use cookies for:
Essential Cookies
Required for important website functions, including:
- Shopping cart operation
- Checkout processing
- Account features
Analytics Cookies
Used to understand:
- Website performance
- Visitor behavior
- Customer preferences
Marketing Cookies
Used to help provide more relevant advertisements and measure marketing performance.
You may disable cookies through your browser settings. However, certain website features may not work correctly if cookies are disabled.
7. Third-Party Websites
Our website may contain links to external websites or services.
These third-party websites operate independently and have their own privacy practices.
Pet City Houston is not responsible for:
- Content on external websites
- Privacy practices of third-party services
- Information submitted directly to external platforms
We recommend reviewing the privacy policies of any third-party websites you visit.
8. California Privacy Rights (CalOPPA)
For customers in California, we comply with applicable California privacy requirements.
You have the right to:
- Know what personal information may be collected
- Request updates or corrections to your information
- Request deletion of certain personal information where applicable
- Opt out of certain marketing communications
Our Privacy Policy is available through a clearly visible link on our website.
Do Not Track Requests
Some browsers provide a βDo Not Trackβ feature.
Where applicable, we respect user privacy preferences and provide options to manage tracking technologies through browser settings and available privacy controls.
9. Childrenβs Privacy (COPPA)
Pet City Houston does not knowingly collect personal information from children under the age of 13.
Our website and services are intended for individuals who can legally make online purchases.
If you believe a child has provided personal information without proper authorization, please contact us and we will take appropriate steps to remove the information.
10. Data Security Incidents
We maintain security measures designed to protect customer information.
If a data security incident occurs that affects your personal information, we will take appropriate actions, which may include:
- Investigating the issue
- Taking corrective measures
- Providing notifications when required by applicable law
11. Email Marketing Compliance (CAN-SPAM)
If you subscribe to our emails, we may send updates regarding:
- Orders
- Products
- Promotions
- Special offers
We follow CAN-SPAM requirements by:
- Providing accurate sender information
- Clearly identifying promotional emails
- Including unsubscribe options
- Honoring opt-out requests promptly
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
12. Your Privacy Choices
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your personal data
- Requesting corrections
- Requesting deletion
- Managing marketing preferences
To make a privacy request, please contact our support team.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Pet City Houston
π 230 Bammel Westfield Rd
Houston, TX 77090
United States
π +1 281-519-4384
βοΈ service@auagaingo.com
Thank you for trusting Pet City Houston.
We are committed to protecting your privacy while providing a safe, convenient, and enjoyable shopping experience for you and your pets.